Returns and Refund Policy
At Soumra, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and repair policy as follows:
7-Day Return Policy
You may return your item within 7 days of receipt for any reason
*Items must be returned in their original condition and packaging.
*Customers are responsible for return shipping costs.
*For non-quality-related returns beyond this period, customers must cover both shipping costs and the 25% restocking fee.
*We encourage thoughtful selection; our team will gladly assist before your purchase.
Thank you for honoring the spirit of things that exist only once.
7-Day Warranty
If your item develops a quality issue within 7 days of receipt, please contact us for a free repair or replacement.
We will cover the repair and reshipment cost for verified quality-related issues.
After 7 Days
For issues beyond 7 days, caused by wear, usage, or accidental damage, we do not provide refunds.
However, we do offer repair services — the customer will only need to cover two-way shipping costs, and repair fees (if applicable) will depend on the level of damage.
How to Initiate a Return or Repair
Please contact us at Info@soumra.com with your order number and clear photos of the item.
Once your return or repair is approved, we’ll provide the return address and next steps.
Customer Support Contact Information
Email: Info@soumra.com
Customer Service Hours: Monday – Friday, 10:00 – 19:00 (Beijing Time, GMT+8)
We appreciate your trust in soumra and strive to provide the best service possible!
How to Initiate a Return or Repair